Terms of Sale & Website Use

1. Who you are buying from

This website is operated by (“JOTEB”, “we”, “us”), registered in Israel under company number .

Registered address: .

Email: office@joteb-perfume.com · Telephone: · Support hours: Mon–Fri, 09:00–17:00.

VAT identification: .

2. Acceptance of these terms

By placing an order you confirm that you are at least 18 years old, that you are ordering as a consumer or on behalf of a business you are authorised to represent, and that the information you provide is accurate.

We may update these terms. The version in force is the one published on this page at the moment you place your order, and we archive earlier versions on request.

3. Products and descriptions

We describe every fragrance — its concentration, note structure and volume — as accurately as we can. Photography is representative; natural variation in raw materials means colour and the exact character of a composition can differ slightly between batches.

Statements about longevity and projection describe how our compositions are built. Fragrance behaves differently on different skin, and nothing on this site is a guarantee of a specific result for you.

Our products are cosmetics for external use. They are not tested on animals. If you have a known sensitivity, review the ingredient list supplied with the product before use.

4. Prices, currency and taxes

Prices are shown per item and include the applicable consumer taxes for the currency shown. The site quotes in US dollars, pounds sterling, euro or new shekels, determined by the language you are browsing in, and the currency you are shown at checkout is the currency you are charged in — we do not quote in one currency and bill in another. Changing language changes the currency, and every price on the site updates with it.

Shipping costs are shown separately and confirmed before payment. The total presented on the final checkout screen is the total amount payable.

For deliveries outside the country of dispatch, import duties or customs charges may be levied by the destination country. These are not included in our prices and are payable by the recipient.

We may correct an obviously incorrect price. If a price error affects an order you have already placed, we will contact you before dispatch and you may confirm at the corrected price or cancel for a full refund.

5. How a contract is formed

Product listings are an invitation to buy, not an offer. Your order is an offer to purchase.

The confirmation email we send after checkout acknowledges that we received your order; it does not by itself conclude the contract. A contract comes into existence when we dispatch the goods, or when we confirm dispatch in writing.

We may decline an order — for example where an item is unavailable, where we cannot ship to the destination, or where payment cannot be verified. If we decline after you have paid, you receive a full refund.

6. Payment

Payment is processed by PayPal. We do not receive or store your full card number; PayPal handles the card data and its own terms apply to that part of the transaction.

We charge only the amount displayed at checkout. Your bank or PayPal may apply a currency conversion fee if you pay in a currency other than your account currency — that fee is set by them, not by us.

7. Delivery

We ship internationally, including to the United States and across Europe. Available methods, estimated transit times and costs are shown at checkout for your destination.

We dispatch within 2 business days of a confirmed order. Unless a longer period is agreed with you in writing, delivery takes place no later than 30 days after the contract is concluded. If we cannot meet that deadline we will tell you and you may cancel for a full refund.

Risk of loss or damage passes to you when you, or a carrier you appointed yourself, take physical possession of the goods.

If a parcel arrives damaged, incorrect or incomplete, contact us within 14 days of delivery with photographs of the packaging and contents so we can resolve it.

8. Your right to cancel (14 days)

If you are a consumer, you may cancel your order within 14 days without giving any reason. The period runs from the day you, or a third party you nominated, take physical possession of the goods — or of the last item, where an order is delivered in parts.

To exercise the right, tell us clearly before the period expires: email office@joteb-perfume.com with your order number and a statement that you are cancelling. You may use the model withdrawal wording below, but you are not obliged to.

Model wording: “I hereby give notice that I withdraw from my contract of sale of the following goods: [product], ordered on [date], order number [number]. Name: [your name]. Address: [your address]. Date: [date].”

Important hygiene exception: sealed goods which are not suitable for return for health protection or hygiene reasons lose the right of withdrawal once unsealed after delivery. Fragrance falls into this category. In practice this means a bottle whose outer seal or cellophane is intact may be returned; a bottle that has been unsealed, sprayed or used may not, unless it is faulty or was not as described. This exception is permitted by Article 16(e) of Directive 2011/83/EU and by the equivalent Israeli consumer protection regulations.

Nothing in this section limits your separate legal rights where goods are faulty, damaged in transit, or not as described. Those rights apply whether or not the bottle has been opened.

9. Returns and refunds

Send returned goods back without undue delay and in any case within 14 days of telling us you are cancelling.

We refund all payments received from you, including the standard outbound delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision to cancel. We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them, whichever is earlier.

Refunds are issued to the original payment method. You will not incur any fee from us as a result of the refund.

Unless the goods were faulty or not as described, you bear the direct cost of returning them. Where you have chosen a delivery method more expensive than our standard option, we refund the standard cost only.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.

10. Faulty or misdescribed goods

We are under a legal duty to supply goods that conform to the contract. If an item is faulty, damaged on arrival or materially different from its description, contact us and we will arrange a repair, replacement, price reduction or refund as appropriate — at our cost, including return shipping.

This is in addition to, and does not replace, the 14-day cancellation right in section 8.

11. Acceptable use of this website

You may browse, purchase and share links to this site. You may not attempt to gain unauthorised access to any part of it, interfere with its operation, scrape it at a volume that degrades service for others, or use it to transmit unlawful or malicious content.

We may suspend access where we reasonably believe these rules have been breached.

12. Intellectual property

The JOTEB name, logo, product names, photography, editorial content and site design are our property or licensed to us, and are protected by copyright and trade mark law. You may not reproduce them commercially without written permission. Sharing a link or an ordinary quotation with attribution is welcome.

13. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your statutory rights as a consumer.

Subject to that, our total liability arising from an order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

We are not liable for failure to perform caused by events outside our reasonable control, though you may cancel and receive a refund if such an event prevents delivery.

14. Governing law and disputes

These terms are governed by the law of Israel. Where you are a consumer resident in the EU, the UK or another jurisdiction whose consumer law grants you mandatory protections, nothing here deprives you of those protections or of the right to bring proceedings in your country of residence.

Please contact us first at office@joteb-perfume.com — most issues are resolved quickly and directly.

Consumers in the European Union may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

15. Contact

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Email office@joteb-perfume.com · Telephone . We reply within one business day.